COVID-19: Continuity Statement

Following the worldwide concern regarding COVID-19, we would like to reassure all our stakeholders that Hildon recognises these concerns and has taken steps as reasonably practical to ensure the safety of its employees, customers and suppliers, whilst still being able to function as usual.

The health and well-being of our customers and team members has always been a top priority. For the foreseeable future we have introduced a daily screening for all our onsite staff and actioned a “work from home” protocol for those that can. We have implemented a “no contact” visiting drivers’ procedure with our suppliers. All face to face meetings are suspended and are now conducted via digital platforms. 

During this time our delivery drivers will only be able to make doorstep deliveries, meaning that we are unable to offer our normal delivery service. If you are self-isolating, we will still be happy to deliver to you, but please contact our Customer Service (01794 301706) once you have placed your order to discuss specific arrangements, including where we can leave your order.

Furthermore, we would like to take this opportunity to remind you that we work to the highest hygiene standards with a robust quality programme in place supported by ISO 9001:2015 and HACCP systems.

Hildon has followed, and will continue to act in accordance to COVID-19 Government guidelines whilst still operating as normal.

Our team are here to help so should you have any questions please do not hesitate to contact us at

Terms & Conditions

The Site ("the website") is operated by Hildon Limited ("Hildon", "we" or "us"). Access to and use of the website is subject to the following Terms and Conditions. By viewing and using the website you agree to its terms. If you do not agree its Terms, please leave the website and do not continue further.

These Terms and Conditions are subject to periodical review and we reserve the right to change them at any time. You should therefore revisit this page page from time to time to see the current Terms. Your use of the website following changes to these Terms and Conditions will constitute your acceptance of those changes.

We grant you access to the website for private and non-exclusive use only. The website, all rights, title and interest in it are the sole property of Hildon. The content of the website is protected by copyright and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without the prior written permission of Hildon.

All trademarks, service marks and trade names placed by Hildon on the website are the property of Hildon or third parties that have granted Hildon the right and licence to use such marks.

Hildon may provide links to other third-party websites. These links are agreed with the third party concerned. Hildon cannot be held liable for the content of such third-party website or the use made of such content by users.

We may collect and use information about you in accordance with our privacy policy. You can view a copy of this policy by clicking here:

You are responsible for all access to the website using your internet connection, even if the access is by another person.

We reserve the right to restrict your access to the website or part of it. Access to restricted areas of the website may be subject to registration and other conditions. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms).

Do not post or transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic, indecent or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law or regulation.

Hildon endeavours to ensure the information on the website is correct but we do not warrant to the accuracy or completeness of the material on the website.

Hildon shall not be liable for any direct, indirect, incidental or unforeseeable loss or damages arising out of any accessibility issues with the website, or the (in)ability to use the website or whether arising under these Terms. Hildon does not warrant that the website, or the server that makes it available, is free of viruses or other harmful components; it is your sole responsibility to service, repair or correct your own devices.

Not withstanding the foregoing, nothing in these Terms is intended to exclude or limit any liability that may not by Law be excluded or limited, and in particular none of these exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit Hildon's liability to you for death or personal injury resulting from our negligence, or that of our employees or agents.

Although we aim to offer you the best service possible, we make no promise that the services at the website will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs, you should report it via e-mail to We will attempt to correct the fault as soon as we reasonably can.

Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be made in writing and sent to us at Hildon Limited, Broughton, Hampshire SO20 8DQ or and all notices from us to you will be displayed on our website from time to time.

These Terms and any contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

the failure of Hildon to take any action in respect of a breach of these Terms and Conditions shall not constitute a waiver of their enforceability. Hildon reserves its rights in respect of these Terms and Conditions at all times.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.


Hildon is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This Notice sets out the following:

What personal data we collect and process about you relating to your relationship with us as a customer and through your use of our website, mobile applications and online services;Where we obtain the data from;What we do with that data;How we store the data;Who we transfer/disclose that data to;How we deal with your data protection rights;And how we comply with the data protection rules.All personal data is collected and processed in accordance with Irish and EU data protection.

Hildon Limited may occasionally change this notice from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This notice effective from 21/05/2018.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also have a cookie that remembers whether you click hide or not, on the Cookie Policy message. This cookie remembers your selection for 365 days.

Overall, cookies helps us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookies in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We want everyone who visits the Hildon Natural Mineral Water website to feel welcome and find the experience rewarding.