Frequently Asked Questions

We want your relationship with us to be enjoyable right from the start so we have tried to answer any questions you might have here on our FAQ page. If you still have an unanswered question complete the form below and we’ll contact you as soon as we can.
How can I order my Hildon Natural Mineral Water? If you would like to order Hildon online you can visit the Hildon at Home order page and take advantage of free delivery right to your door when you order 5 or more cases. Alternatively, you can buy Hildon in select retailers across the UK.
How can I change my password? Once you have logged in to your Hildon Online account you can choose to change your password by going to My Account and selecting Edit Profile at the bottom of the page. Chick here to request a password reset.
What should I do if I have forgotten my password? If you have forgotten your password, you can reset your password online, by clicking the My Account icon in the website header and then clicking the Forgot my password? link on the Login page.
Has my order been placed? You will receive a confirmation email once your order has been placed. You can also view your previous and existing orders on the 'My Account' page.
How safe is the Hildon website?

We don't sell or give your information to any third parties without your permission and your orders placed on the Hildon website are protected as carefully as we would protect our own information.

Your payment details are encrypted and we have a 2 factor authentication process, security scans, firewalls, and antivirus checks and safeguards, all designed to ensure that you and your information are kept safe.