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Home Delivery Terms & Conditions These Terms and Conditions govern your use of the hildon.com website (“Hildon.com Site”) and your relationship with Hildon Limited (“Hildon”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. Registration To register with Hildon for use of the Hildon.Com Site you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us of any changes to the information that you provided when registering including your address for deliveries by updating your personal details. Hildon may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. The suspension or cancellation of your registration and your right to use the Hildon.Com Site shall not affect either party's rights or liabilities. The Terms and Conditions headed “Intellectual Property” and “Limitations on Liability” shall survive cancellation. Password and security When you register to use the Hildon.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Home Delivery Customer Services (see below for contact details) immediately. If Hildon.com Site has reason to believe that there is likely to be a breach of security or misuse of the Hildon.com Site, we may require you to change your password or we may refuse to accept any orders made using such password. The contract between us We must receive payment of the whole of the price for the goods that you order before your order can be processed. Once we have received payment we will advise you once your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between you and us. The minimum order we will accept is for 3 cases of water. A case contains either 12 x standard 1000ml or 750ml bottles or 24 x 500ml, 330ml or 200ml bottles. Price The prices for the goods are set out on our website and can be viewed by clicking on this link: www.hildon.com/order.aspx. All prices shown are inclusive of VAT. Delivery (which will be made by vehicles which are clearly identifiable as Hildon vehicles) within mainland Britain is free of charge when you purchase not less than 5 cases otherwise you will be required to pay £4.95 per order at the time you pay for goods. We do not deliver to Scotland, Northern Ireland, Isle of Scilly, Isle of Man, Isle of Wight, Channel Islands or beyond mainland Britain. You can pay using your Visa, MasterCard, Switch or Delta card. We do not charge a handling fee. Right for you to cancel the contract between us You may cancel your contract to purchase goods from us at any time up to the end of the seventh working day from the date you receive the goods you ordered. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing which you can address to us at Hildon Limited, Broughton, Hampshire SO20 8DQ or at homedelivery@hildon.com. If you have received the goods before you cancel your contract in respect to them then you must retain such goods in your possession and take reasonable care of them. If you cancel your contract but we have already processed the order for delivery you must not unpack the goods when they are received by you. In either case, you must either send the goods back to us at your own cost and risk or make such goods available for collection by us (at your cost) at the same premises to which they were delivered. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you, we shall be entitled to collect the goods from the premises to which they were delivered and deduct the direct costs of recovering the goods from the amount to be re-credited to you. Cancellation by us We reserve the right to cancel the contract between us if we have insufficient stock to fill your order. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. Delivery of goods to you We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order at which time you will become the owner of the goods provided that you have not cancelled and do not cancel the contact between us. Once goods have been delivered to you they will be held at your own risk and we will not be liable for loss or destruction of such goods. Delivery will be made as soon as possible after your order is accepted (usually within 10 working days of your order being accepted – this will be confirmed by telephone), and in any event within 30 days of the acceptance of your order. All goods supplied by Hildon to satisfy an order made using the Hildon.com Site are supplied to you for your own personal non commercial use. You agree that you will not sell the goods supplied by Hildon for profit or otherwise. Limitations on Liability If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at Hildon Limited, Broughton, Hampshire SO20 8DQ or homedelivery@hildon.com of the problem within 24 hours of the delivery of the water in question. If you notify a problem to us under this condition, our only obligation will be, at your option: • to make good any shortage or non-delivery; • to replace or repair any goods that are damaged or defective; or • to refund to you the amount paid by you for the water in question. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising (including, for the avoidance of doubt, late delivery) out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the water in question under this condition. Intellectual Property The content of the Hildon.com Site is protected by copyright and other intellectual property rights. You may retrieve and display the content of the Hildon.com Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Hildon.com Site without the prior written permission of Hildon. All trade marks, service marks and trade names placed by Hildon on the Hildon.com Site are the property of Hildon or third parties that have granted Hildon the right and licence to use such marks. Availability of the Hildon.com Site Although we aim to offer you the best service possible, we make no promise that the services at the Hildon.com Site will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs you should report it to hildon@hildon.com. We will attempt to correct the fault as soon as we reasonably can. Your access to the Hildon.Com Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, supply shortages, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, act of God, tempest, flood, fire, explosion or accident, war or threat of war, sabotage, civil disturbance or requisition, pollution of water supply or acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority or regulator. Notices Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be made in writing and sent to us at Hildon Limited, Broughton, Hampshire SO20 8DQ or homedelivery@hildon.com and all notices from us to you will be displayed on our website from time to time. Governing Law The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us. Miscellaneous The failure of Hildon to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Hildon reserves its rights in respect of these terms and conditions at all times. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. The Hildon.com Site is owned and operated by Hildon Limited, a company incorporated under the laws of England and Wales with registration number 01866557 and whose registered office is at Broughton, Hampshire SO20 8DQ. |
